FAQs
Q. What is ISO 9001?
ISO 9001 is part of the ISO 9000 family of documents. Previous standards within the ISO 9000 family (i.e. 9001, 9002 and 9003) have all now been superseded by later versions of ISO 9001. It is common for organisations to claim 'ISO 9000 certification' but this actually means that they have been certified to ISO 9001.
ISO 9001 is the internationally recognised standard for an organisation's internal Quality Management. The term 'quality' refers to all those features of a product or service which are required by the customer. An organisation's 'Quality Management' refers to an organisation's actions to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.
The fourth and latest edition of the standard (ISO 9001:2008) was published on November 14th 2008. This revision contains minor amendments only. The aim of this revision is to clarify existing requirements and improve consistency of approach with other management standards, like ISO 14001:2004.
Further Reading
Q. What are the benefits of ISO 9001 certification?