FAQs
Q. What is ISO 9002?
ISO 9002 (full title ISO 9002:1994) is an obsolete version of the ISO 9000 quality management standard. The current version is known as ISO 9001:2008, with previous industry specific versions combining ISO 9001, ISO 9002 and ISO 9003 under the year 2000 edition of the standard.
The big change
Because of the criticism from some areas of industry, the 2000 version of the standard (ISO 9001:2000) sought to make a radical change in thinking, and incorporated the three standards ISO 9001, 9002, and 9003 into one. It placed the concept of process management at the heart of the standard, making it clear that the essential goals of the standard - which had always been about 'a documented system' not a 'system of documents' - were reinforced. The goal was always to have management system effectiveness via process performance measures. This third edition makes this more visible and so reduced the emphasis on having documented procedures if clear evidence could be presented to show that the process was working well. Expectations of continual process improvement and tracking customer satisfaction were also made explicit in this revision. A new set of eight core quality management principles, designed to act as a common foundation for all standards relating to quality management, were also introduced; namely:
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
The latest revision is now called ISO 9001:2008, which differs little but is designed to work in greater harmony with ISO's other major management standards. From small beginnings, the standard is implemented by over a million organisations in 176 countries.
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