CEO’s Report

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Today, business standards and compliance isn’t an option, it’s a necessity. Whether your organisation is in the Public sector, Private sector, is a charity or you serve a membership, your clients want to be sure they are in safe hands.

No matter what your marketing and PR says about you, successful organisations recognise that their quality and its assurance is most credible when validated by a respected third party.

The benefits include a more motivated workforce, increased client satisfaction and greater stakeholder value. Achieving recognised certification can also help you qualify for tenders, gain external finance and set you apart from your competitors.

My award winning team and I are committed to helping you achieve outstanding results through the application of standards and management best practice. We do this by ‘walking the walk’. We also conform to standards and we are proud to be a Customer Service Excellence award winner and holders of the prestigious Investors in People Gold accreditation.

I hope you find our website helpful and that we will have the opportunity of working with you in the near future.

about-ceo-rf-sigRob Fenn
Chief Executive


Company Background

Our reputation for making organisations stand out was established in 1969, starting as a specialist in certification scheme management. In 1997, the Secretary of State for Trade and Industry approved the use of the word ‘British’ in our new corporate title in recognition of our pre-eminent status.

Today, we certify organisations to recognised standards including ISO 9001 (quality management), ISO 14001 (environmental management), ISO 27001 (information security management) and OHSAS 18001 (health and safety management), while providing associated training alongside. Outside of ISO standards, we design and manage bespoke assessment schemes. Such schemes are based on the establishment of standards, which can be developed to be recognised company-wide, industry-wide, nationally or internationally.

Certification benefits organisations because it helps them to establish standards and improve their performance. It promotes consistency and continuous improvement, and can help organisations gain external finance, qualify for tenders and sets them apart from their competitors.

Our brand is revered as a hallmark for quality and rigour. From Government agencies to owner-managed businesses, our clients depend on our systems and services to measure, test and monitor the competence and performance of their people and processes.

We are active in the area of standards setting and are expert contributors to the influential British Standards QS/01 and AUS/01 committees. These committees are responsible for representing the UK in the development of a range of management and audit standards, as a member of the International Standards Organisation (ISO).

Our primary business goal is to be recognised as the most customer focused Certification Body in our industry. To back this up, independent satisfaction surveys show that for 3-years in a row, 99% of our customers said they would recommend us. We have also achieved external recognition and are award winners for our ‘Customer Service and Commitment’.

Our performance is overseen by an independent Impartiality Committee and we conform to the internationally recognised standard ISO 17021. We have also been a recognised Investor in People since 1999.

Above all else, we believe it essential to work with our clients as true partners. Our maxim ‘without fear or favour’ typifies our ethical approach. We will never allow the fear of consequences or the promise of favour to influence our professional judgement.

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