Complaints and Appeals

This page contains the procedure flow chart for Complaints and Appeals, giving clients an overview of how we manage their feedback. If you wish to provide feedback, please get in touch by visiting the contact page.

complaints2016

At least quarterly we will:

  • Ensure ALL complaints are recorded
  • Report performance and analysis of outcome to senior management
  • Make changes to service delivery where appropriate
  • Publicise service improvements
feefo-read-reviewstestimonials-cta

 

 

 

 

 

 

 

 

@TheBABOfficial: Great piece on #cybercrime by @BBCBusiness https://t.co/MZcUnnY0fj - Did you know... #ISO 27001 tackles cyber crime… https://t.co/XCLInS704i