ISO FAQ'S

We know that you’ll have some questions about ISO, so we’ve pulled together these frequently asked questions and useful links to help you. But if the answer isn’t here or you’d rather talk to us then do give us a call on 0800 404 7007.
  • What do each of the standards mean?

    ISO 9001
    Quality Management Standard, now replaced by ISO 9001:2015

    ISO 9001:2015
    The latest Quality Management Standard from ISO

    ISO 14001
    Environmental Management Standard

    ISO 14001:2015
    The latest Environmental Management Standard

    ISO 27001
    Information Security Management Standard

    OHSAS 18001
    Occupational Health and Safety Standard

    ISO 45001
    The eventual replacement to the existing OHSAS 18001 occupational health and safety management standard

  • Will you do everything for us?

    As it’s your organisation, it’s important for you to run the project. We are the certification company, which means that we confirm, on behalf of ISO, that your business conforms to the particular standard and when it does, issue your certificate.

  • In addition to certification, what else are you allowed to help us with?

    We are allowed to provide:

    • Generic templates from our extensive toolkit;
    • Training – either in-house or on our regular courses. We have a list of available dates and venues throughout the UK right here;
    • Advice and guidance from our Assessors throughout the entire process;
    • A Gap Analysis service designed to show you what needs to be done to get you to become an ISO certified company.
  • Do you provide consultancy?

    We’d love to help with consultancy, but as a certification company we’re not allowed to because there would be a conflict of interest if we were to certify the work we had done for you.

  • Do we need a consultant?

    You don’t have to use a consultant to achieve certification. In fact, most of our clients don’t use one. But if you’d like to use a consultant, that’s ok too! If you need help in locating an ISO consultant we’d be happy to help, just give us a call on 0800 404 7007.

  • What is the difference between an accredited and unaccredited certifier?

    UKAS is recognised by the British Government to assess the competence of organisations that provide certification. The British Assessment Bureau are accredited by UKAS, offering our clients internationally recognised certifications.

  • Is my unaccredited certification ok?

    Yes… But we are finding that organisations who want to see your ISO credentials are increasingly interested in who has given the certification. We think that organisations who want to deal with ISO accredited companies will be increasingly demanding when it comes to ISO certification.

  • Can I transfer my certification to an accredited body?

    Yes, and you don’t have to wait until renewal date, you can transfer at any time. Please be aware that you will be required to start the process from the beginning, ensuring you are meeting UKAS’ standards.

  • How do I transfer my certification to you?

    Transferring is easy. We simply carry out a desktop review of your management system and are able to provide you with a certificate until your existing expiry date, all in a matter of days. We’ll then make sure you have a Surveillance Audit in-line with your expiry date.

    We do not charge management or travel fees, and there’s no long contract to sign either. You also receive ongoing support from our Account Management team, not just a phone call every time an invoice is due!

    Call our award-winning team free on 0800 404 7007 to discuss your requirements.

  • Will there be lots of upheaval in my company to get ISO certified?

    Most of our clients have no prior experience of ISO, nor anything in place before they started on their journey. ISO standards aren’t intended to change the way your organisation does things: merely benchmark against recognised best practice. In reality most organisations are doing lots of good things already; they just need formalising.

  • How much does certification cost?

    Cost of certification is ultimately determined by the size of organisation, how many staff you have and the standards you want to gain certification in. Regardless of your size, we always quote a guaranteed Fixed Fee for certification, so you know the costs upfront. We won’t ask you to sign a long-term contract and to smooth budgeting; we provide 3 interest free payments.

    You’ll also need to purchase a copy of the relevant standard(s) before you get started.

    Our regular training courses are £395 + VAT. Bespoke in-house courses can be arranged for your team; just give us a call.

  • Can I spread payments on Direct Debit?

    Most of our clients pay 3 instalments for initial certification; 50%, then 25%, then 25%. Annual surveillance fees are paid when due.

    We are trialling three year contracts where all fees are included and then divided into 30 instalments, starting from day one. This means that you always have the fees ‘in the bank’ ready for the audits. We charge an administration fee of £100 for three year instalments.

  • How long will my certification last?

    Providing that you have an annual surveillance audit, your certificate will last for 3 years from the start date. If you do not have an annual audit your certificate will not be valid.

  • Do I have to sign a three-year contract with you?

    No. We don’t have any long term contracts which ‘tie you in’. We believe that we provide a great service and that you’ll only keep us as your supplier if we continue to deliver excellent service.

  • Are we added to a public list when we're certified?

    No, sadly there isn’t a central database of all certified companies for any of the ISO standards. Our certificates show both the certification logo and your number of registration. If you are checking whether or not your suppliers are ISO certified, you’ll need to look at their certificate.

  • How long will it take to become certified?

    Of course this depends on how many ISO standards you are trying to achieve! On average, it takes our clients 3 – 6 months to get certified.

  • Do we have to appoint a Quality Manager?

    No, but you’ll need a designated representative or co-ordinator who’ll take responsibility in your organisation.

  • What happens if I forget to book my Surveillance Audit?

    Don’t worry. Our ongoing commitment to you is to make sure you don’t forget it! We’ll be keeping in touch with you to make sure that everything is going well after certification. Then we’ll be in touch 3 months before your audit is due to arrange a visit date.

  • HELP! Our certification has lapsed and we need to restart it!

    We can help. The quickest way is to give our Customer Services team a call on 0800 404 7007 to make the arrangements.

  • We've been certified by someone else, can you do the Surveillance Audits?

    Of course! Just give our Customer Services team a call on 0800 404 7007 and we can give you a quotation.

  • What is the latest standard for ISO 9001?

    ISO have updated the criteria for ISO 9001 with the ISO 9001:2015 standard. We are one of a few companies that have been approved by UKAS to certify organisations to this new standard.

    Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.

  • How is ISO 9001:2015 different?

    This is the latest criteria from ISO and it supersedes the previous standard. It has different elements and over the next 3 years all businesses will be transferred over to the 2015 standard as their certification is renewed. As of February 2016, BAB is only one of 8 companies that are certified to audit to these new standards.

    Gaining ISO 9001:2015 will certainly give you a head start over your competitors.

    Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.

  • What is the latest standard for ISO 14001?

    ISO have updated the criteria for ISO 14001 with the ISO 14001:2015 standard. We are one of a few companies that have been approved by UKAS to certify organisations to this new standard.

    Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.

  • How is ISO 14001:2015 different?

    This is the latest criteria from ISO and it supersedes the previous standard. It has different elements and over the next 3 years all businesses will be transferred over to the 2015 standard as their certification is renewed. As of March 2016, BAB is in the first ten certification bodies worldwide to be able to certify to this standard, UKAS approved.

    Gaining ISO 14001:2015 will certainly give you a head start over your competitors.

    Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.