FAQs
Q. What is the difference between ISO 9001 and ISO 14001?
ISO 9001 is a quality management standard, whilst ISO 14001 is an environmental management standard. Both ISO 9001 and ISO 14001 concern the way an organisation goes about its work.
They are not product standards
They are not service standards
They are process standards
Used by both product manufacturers and service providers
The standards share the same model for continual improvement,
helping to provide:
A model for continual improvement
Greater consistency, with traceability
Qualification for tenders and supply chains
Less errors (and therefore the need for re-work)
Greater workforce motivation
Competitive advantage
Greater retention rate of customers
Increased profitability
What does ISO 9001 achieve?
ISO 9001 is for quality management. This means what the organisation does to:
Ensure that its products or services satisfy the customer's quality requirements and
Comply with any regulations applicable to those products or services
Enhance customer satisfaction, and
Achieve continual improvement of its performance
What does ISO 14001 achieve?
ISO 14001 is for environmental management. This means what the organisation does to:
Minimise harmful effects on the environment caused by its activities
To conform to applicable regulatory requirements and to;
Achieve continual improvement of its environmental performance