Client Satisfaction Survey

2011 Findings Report

Findings from our annual client satisfaction survey show that for the second year running, 99% of our clients said they would definitely recommend us.

99%

Supporting our goal to be recognised as the most customer focused certification body in our industry, this year’s survey was conducted by Lake Market Research, an independent market research organisation.

We would like to thank all of our clients for trusting us with their certification. The results of the survey help us to focus on the things that are most important - as judged by our clients - and enable us to further improve our services.