British Assessment Bureau holds accreditation with UKAS, the only government-backed body for ISO certification in the United Kingdom.
Accreditation determines the competence and integrity of organisations offering testing and certification services. In short, UKAS ‘checks the checkers’.
UKAS accreditation means we are 100% confident that any ISO certificate we issue will always be recognised throughout the supply chain and for all tendering purposes.
To provide our clients with the same level of confidence, we issue every UKAS accredited certificate with a market leading ‘money-back guarantee’.
This means that if your UKAS accreditation isn’t accepted and our efforts in rectifying the decision are not successful within 14 days, a full refund will be issued for the original certification costs plus surveillance fees accrued during that cycle.
For further information on our money-back guarantee please call a certification advisor on 0800 404 7007.
Complaints and appeals
If you have an issue you would like to raise with us this procedure flow chart gives an overview of how we manage your feedback.
At the British Assessment Bureau we will:
- Ensure ALL complaints are recorded
- Report performance and analysis of outcome to senior management
- Make changes to service delivery where appropriate
- Publicise service improvements.
If you wish to provide feedback, please get in touch by visiting the contact page.
Our corporate maxim …without fear, or favour… originates from the Magna Carta.
By adopting the philosophy behind this oath of allegiance, our stakeholders are assured of consistently high standards. We will never allow the fear of consequences or the promise of favour to influence our professional judgement.
Moreover, we understand the importance of impartiality in carrying out our management system certification activities, managing conflict of interest and ensuring objectivity and have recourse to an Impartiality Committee to help guide us.
The British Assessment Bureau formed an Impartiality Committee (IC), charged with ensuring that all stakeholder interests are represented. The members are selected based on achieving representation from the industries in which we conduct certification work and the type of client organisations that we would typically deal with; e.g. SMEs. Find out more about the Impartiality Committee here