Rockhopper Infrastructure

ISO 9001:2015
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 THE CHALLENGE

Rockhopper Infrastructure deliver various construction works, that are largely carried out as a sub-contractor to main service providers.

The expanding market needs companies that will deliver top quality services at all times. Rockhopper are committed to quality, safety and customer service and “continue to grow and remain the provider of choice for main contractors, companies and clients in the South East looking for a safe pair of hands for their infrastructure needs.”

Managing Director, Mark Wilson explained why certification to ISO 9001 was key for the business;

“As part of Rockhopper’s growth strategy and standards, it is important to demonstrate commitment to the delivery of safe, quality work.”

THE SOLUTION

Rockhopper wanted to prove that quality was at the heart of their business through independent, third-party assessments, as Mark commented;

“Compliance and independent auditing of our systems – for consistency in achieving customer satisfaction – pointed to ISO 9001 certification.”

With enthusiastic managerial buy-in to develop and implement a Quality Management System, Rockhopper had to choose which UKAS  accredited Certification Body to be Audited by;

“BAB stood out on the basis of customer service; with a 1:1 Gap Analysis, ongoing costs and payment terms. The close location of BAB to us also played a small part in the selection process, with environmental considerations in mind.”

At Rockhopper’s Stage 1 Audit, their Auditor could see how much had already been implemented, so recommended a Stage 2 Audit be carried out the same day; fast tracking them to ISO 9001:2015 certification. Mark explained;

“The Audit exceeded expectations! While preparing for our Stage 1 Audit, our experienced Auditor, Heather Nowak, recognised our commitment and preparation, and thus recommended a change to a Stage 2 Audit – all within the first 20 minutes of the meeting!”

THE RESULTS

Mark managed the implementation of ISO 9001 and spoke about the combined Audits;

“The Audit was thorough, showing a very good understanding of the industry and sub-contractor’s specific challenges. The recommendations were very useful and were implemented without delay.”

Mark mentioned the business benefits Rockhopper are already experiencing, just a few months after being awarded ISO 9001:2015 certification;

“ISO 9001:2015 certification has been beneficial in entry to new markets, approaching potential clients, completing tender qualifications and in providing evidence for fast tracked SafeContractor certification.”

To conclude, Mark summed up how certification to ISO 9001:2015 has helped – and will continue to help – Rockhopper on their mission to continual growth in the industry;

“Thank you very much to the British Assessment Bureau for their assistance in securing the growth prospects of Rockhopper.”


About The British Assessment Bureau

Since 1969, we’ve been helping organisations stand out with our assessment and training services. Today, we are an award-winning Certification Body, we have certified thousands to the ISO 9001, ISO 14001, ISO 27001 and OHSAS 18001 internationally recognised standards; achieving an average 99% recommendation rating.