Our Customer Pledge

We want to be recognised as the most customer focused of Certification Bodies. This means really understanding our clients’ needs, so that we can deliver high quality services that are valued by our clients, now and into the future.

My team and I are committed to helping clients to realise outstanding results: increased sales, reduced costs and a more sustainable business, by achieving certification to internationally recognised management standards.

We believe in working in partnership with our clients. Our corporate maxim ‘without fear or favour’ demonstrates our ethical approach to relationships; we will never allow the fear of consequences or the promise of favour to influence our professional judgement.

Rob Fenn
Chief Executive


Our 5 promises to you

1. Professional and friendly communication

  • Our award winning team are dedicated to providing you with clear, concise information on your certification needs
  • No annoying redirections; by calling our free phone number, you’ll have direct access to a member of our Customer Support Team
  • Our Customer Support Team will return your call within one working day

2. Clear and relevant information

  • We have designed our website to provide you with the information you need, in a format that is easy to access
  • We make ongoing investments in our most important resource – our people – as a result, you can be confident that the information relayed to you will be useful and relevant
  • We will do our best to avoid jargon and to explain the requirements of each standard in lay terms to make them relevant to your business

3. A fair and transparent price

  • We’ll always give you a quotation with no hidden extras and Our Price Guarantee
  • To help your cash-flow; we offer payment options including 3 interest free instalments
  • We have a Price Match Promise; if you can find a cheaper like-for-like quote within 14-days, we’ll match it!

4. Dedicated support throughout the implementation process

  • Our step-by-step certification process gives you a clear pathway to certification within your timeframe
  • Our Account Management team will be there for support throughout the certification process and beyond
  • Free, unlimited email and telephone access is available with your dedicated Client Manager

5. Ongoing support – we won’t leave you in the dark!

  • Once you’ve got your certification, our Client Account Managers will be in touch regularly, making sure you’ve everything you need
  • We’re here to help; call us on 0800 404 7007 and we’ll be happy to help; we’re here from 9am – 5:30pm Monday to Friday
  • We’ll send you our monthly e-Bulletin, a digest of relevant business news, updates and offers to support your organisation – you can unsubscribe at any time

We continually measure our performance in fulfilling these promises, through regular client surveys and independent feedback via Feefo. We’re proud to publish the results of our surveys on our website.

If you think we have fallen short of our goals, we want to know about it. Please contact me directly so we can put things right.