Yet another award for the British Assessment Bureau

  • News

We are delighted to have retained our Customer Service Excellence certification for the third year running. Maintaining our certification supports our commitment to delivering on our primary business goal of being recognised as the most customer focused Certification Body in our industry.

What is Customer Service Excellence?

Developed originally for public sector bodies, the British Assessment Bureau was one of the first few commercial organisations to implement the customer service standard.

The intention of the Customer Service Excellence standard is to drive continuous improvement and act as a tool for development. The British Assessment Bureau are assessed in great depth against a number of criteria that research has indicated are a priority for customers:

  • Culture of the organisation;
  • Customer insight;
  • Access to information;
  • Delivery of service;
  • Timeliness and quality of the service.

How did we do?

As well as meeting the requirements of the standard, the British Assessment Bureau also achieved seven ‘Compliance Plus’ within certain criteria. The key strengths reported were the successful embedment of our company values – The British Assessment Bureau Way, and continued excellence in the assessment and reporting of our customer’s satisfaction. The British Assessment Bureau have also shown a proven increase in customer satisfaction ratings and recommendation rating submitted via Feefo.

Neil Potentier, the Customer Service Excellence Auditor commented;

“The British Assessment Bureau are to be commended for the strength of their submission and their appetite for continuous improvement using the CSE standard as a key driver.”

Continued certification to the Customer Service Excellence Standard is another accolade following The British Assessment Bureau’s recent achievement of the Feefo Gold Merchant award – also for the third year running.

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Written by Mark Nutburn

CTO - technology professional with over 20 years of IT experience building bespoke CRM systems and designing customised software solutions. A key part of the management team at The British Assessment Bureau for many years and a part of AMTIVO’s management team.

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