Gold Trusted Merchant 2016

banner-feefo-gold-trusted-merchant-2016

As a result of high customer satisfaction figures throughout the past year, Feefo – the global feedback engine – has awarded the British Assessment Bureau (BAB) with the Gold Trusted Merchant accredited status for 2016 – for the third year running!

Organisations are only eligible for this certificate if they have achieved a Feefo Service Rating of 95% combined with a minimum number of feedbacks from their clients. We can confirm we are exceeding this, with a 99% service rating across 329 client reviews.

Feefo guarantees that all feedback left is 100% genuine through rigorous protection of the process. Ratings and reviews can only be left by those customers verified by sales data, and invited by Feefo via email. Feefo ensures that all genuine customers are invited to feedback, providing a true and representative sample of consumer opinion.

Director, Rob Fenn, commented on the accomplishment;

“We’re grateful for the kind comments left on Feefo by clients over the past year which has helped BAB qualify for this award. Occasionally, we also receive constructive criticism, which we value in equal measure – it’s important that we don’t rest on our laurels and strive for ongoing improvement.”

Committed to being recognised as the most customer-focused Certification Body, March will see the start of the BAB’s 2016 Client Satisfaction Survey, carried out independently by Lake Market Research.


Join the conversation on Twitter with @TheBABOfficial by using the hashtag #FeefoTrusted.

Free Introduction to ISO 9001 course

 

 

 

 

 

start course

Related Articles

  • ISO 14001 for beginners

    Introducing the beginner's guide to the popular ISO 14001 environmental management standard. Learn more about what ISO 14001 is all about and its benefits.

    Read
  • HSBC Suffer Cyber Attack

    HSBC, one of the world’s largest leading banking and financial services organisations, are the latest company to fall victim to a very public cyber attack.

    Read
  • Tendering Advice

    We've compiled some advice for companies new to the tendering process with help from specialist DHR Interim, to help you win those all important bids.

    Read