World Quality Day is an international observance that falls on the second Thursday in November every year.
It was first introduced by the United Nations in 1990, to raise public awareness to the problems of quality of any product or service, provided by companies around the world.
Quality is a basic requirement for the economic success of any company and it’s present in every aspect of life. Paying more attention to the quality of products and services helps improve customer satisfaction, enhances sustainability, identifies and manages risk, reduces costs and improves profitability.
World Quality Day is a brilliant opportunity to get staff talking about quality and the value it adds to your business.
Each year, the Chartered Quality Institute is responsible for organising events across Great Britain, and publishes free resources used for the promotion of quality products and series. The events correspond to a specific theme, which is chosen annually. The theme for World Quality Day 2016 is “Making Operational Governance Count”. But why will operational governance take centre stage at this year’s World Quality Day?
Why not use this quality-focused day to support your personal development and build relationships within your organisation? There’s plenty of ways in which you can engage your employees / colleagues, including events, workshops, lunches and thought provoking round-table discussions.
“Managing quality is crucial for small businesses. Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Companies can build a reputation for quality by gaining accreditation [certification] with a recognised quality standard, such as ISO 9001, published by the International Organization for Standardization.” – http://smallbusiness.chron.com
How can ISO 9001 help?
ISO 9001 is implemented by millions of organisations for good reason! Not only is it linked to increased sales, it also helps improve business consistency, efficiency and productivity.
Additional benefits of ISO 9001 include;
- Winning more business
- Saving money
- Standing out from competitors
- Impressing existing clients
- Achieving operational excellence
- Engaging your staff
This internationally recognised Quality Management Standard is deemed a generic standard, which can be applied to any organisation, across any sector irrespective of whether it produces products or is service related. Unlike many industry or national standards, ISO 9001 is widely recognised – especially by the public sector – both at home and abroad.