ISO 9001 Certification Summary

  • SUITS ALL TYPES OF BUSINESSES, LARGE OR SMALL
  • IMPROVES EFFICIENCY AND PROFIT MARGINS
  • PROVEN TO HELP WIN AND RETAIN BUSINESS

As leaders in the sector, you can trust us to guide you through the process in the best possible way, just like we do for thousands of clients each year. Our UKAS accreditation guarantees quality throughout, and clients often tell us this is a primary reason why they opt for us. Our award-winning approach includes a Fixed Fee Guarantee and Price Match Promise, so you know you’re getting a fair dealAs champions of small businesses, we also spread the cost over interest-free staged payments – another reason why 99% of clients recommend us once they’ve used the British Assessment Bureau’s services.

Benefits of Certification Benefits of Certification

ISO 9001 is implemented by over a million organisations for good reason. Not only is it linked to increased sales, it helps improve consistency, efficiency and productivity within organisations.

  • Win more business
  • Consistent, repeatable processes
  • Stand out from competitors
  • Improve efficiency
  • Impress existing clients
  • Engage your staff
  • Achieve operational excellence
  • Save money

The Process The Process

Literally thousands of companies become ISO 9001 certified on an annual basis. The process is very easy to follow, and can be broken down into four basic steps.

STEP 1 – PREPARATION

You’ll need to purchase a copy of the standard from ISO – which includes all of the requirements you must adhere to – as part of the standard requirements.

Your dedicated Assessor will then be in touch to set the scene and get you thinking about how best to communicate and involve others so you can achieve certification in record time.

STEP 2 – FIRST ASSESSMENT

There’s no pressure for the first ‘Stage 1 Assessment’; many are surprised what they already have in place following this visit.

We’re not allowed to provide consultancy – so as to remain impartial – but the template toolkit we have developed makes certification achievable with no previous experience.

STEP 3 – SECOND ASSESSMENT

When you’re ready, your Assessor will visit again for your ‘Stage 2 Assessment’ where you’ll be told the result on the day.

Once our compliance team have reviewed the report, we’ll confirm your certification. You’ll then be sent your certificate, alongside those important logos. Our marketing team is also on hand to help you spread the news about your achievement.

STEP 4 – ANNUAL ASSESSMENT

ISO 9001 is so revered because of its requirement for continuous improvement, which involves a commitment to being assessed every 12 months.

We’ll contact you to arrange a quotation in plenty of time for you to make a decision. For those with existing certification, we are pleased to offer our Transfer switching service.

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WHY YOUR ISO 9001 NEEDS UKAS

ABOUT US

Cost Cost

Don’t worry about the cost of the ISO 9001. You’ll find the price will be tailored according to factors which affect your business – rather than being charged at a flat rate.

WHAT WILL IT COST?

Cost of certification is ultimately determined by factors such as the organisation’s total size, the sector it’s in, and the number of locations they operate from. Regardless of your size, we always provide a fixed fee once a quote has been given to you, so costs are known upfront, with no hidden costs to worry about. We won’t ask you to sign long-term contract, and provide 3 interest free payments to ease cash-flow.

WHAT’S INCLUDED?

So you can take advantage of things straight away, we’ll provide a Letter of Commitment once you start proceedings. You’ll be introduced to your Assessor, who’ll stay with you throughout the process, along with your Account Manager. By utilising our free template toolkits and professional online training, this approach has allowed thousands to achieve hassle-free certification in just a matter of months.

 

Success Stories Success Stories

Fitnut

ISO 9001:2015

  • Specialists in workplace wellbeing achieve ISO 9001 certification
  • Recognised the importance of quality management in a growing business
  • Certification has helped them become more efficient

Fitnut are leading specialists in workplace wellbeing, with a passion for helping organisations maintain a happy and healthy workforce. Recognising the need to grow with strong foundations, they share their story on implementing ISO 9001.

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H Foster & Co

ISO 9001:2015

  • improved managment standards
  • Competitor advantage
  • Higher customer satisfaction

“The implementation process was very straightforward and efficiently handled by the British Assessment Bureau. The consistently good service from the helpful and friendly Head Office staff - by phone and email - made all the difference.”

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Chapter Three Consulting

ISO 9001:2015

  • Fully compliant to their legal obligations
  • Drove down costs and boosted profits
  • Won more business

"ISO 9001 has helped us drive out unnecessary costs in our business, thus making us more profitable and able to re-invest in new growth initiatives instead."

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Get a Quote

To help us prepare the best quotation for you, please complete the form below. We'll get back to you as soon as possible; but if you need immediate assistance, please call 0800 404 7007. (Please note we're open 9:00 - 17:30 Monday to Friday.)

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FAQs FAQs

If you’d like to learn more, check out our handy list of FAQs:

  • This is the latest criteria from ISO and it supersedes the previous standard. It has different elements and over the next 3 years all businesses will be transferred over to the 2015 standard as their certification is renewed. As of February 2016, BAB is only one of 8 companies that are certified to audit to these new standards. Gaining ISO 9001:2015 will certainly give you a head start over your competitors. Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.

  • ISO have updated the criteria for ISO 9001 with the ISO 9001:2015 standard. We are one of a few companies that have been approved by UKAS to certify organisations to this new standard. Call our award-winning team on 0800 404 7007 to find out how to get certified to the latest standard.

  • No, but you’ll need a designated representative or co-ordinator who’ll take responsibility in your organisation.

  • Don’t worry. Our ongoing commitment to you is to make sure you don’t forget it! We’ll be keeping in touch with you to make sure that everything is going well after certification. Then we’ll be in touch 3 months before your audit is due to arrange a visit date.

  • No. We don’t have any long-term contracts which ‘tie you in’. We believe that we provide a great service and that you’ll only keep us as your supplier if we continue to deliver excellent service.

  • We’d love to help with consultancy, but as a certification company we’re not allowed to because there would be a conflict of interest if we were to certify the work we had done for you. We can however put you in touch with consultants that have previously worked successfully with our clients.

  • As it’s your organisation, it’s important for you to run the project. We are the certification company, which means that we confirm, on behalf of ISO, that your business conforms to the particular standard and when it does, issue your certificate.

What is ISO 9001? What is ISO 9001?

ISO 9001 was first introduced in 1987 and was derived from the British standard BS 5750. Its designation as an ISO (International Standards Organisation) standard means it is truly international and is based on input from their world-wide network of 159 national standards institutes. Committees within these institutes are formed of representatives across all sectors and industries. The aim is to keep standards fresh and on average, ISO standards are updated every 5 years, requiring 75% support from the world network to make changes. ISO 9001 is deemed a generic (i.e. process) standard, meaning it can be applied to any organisation, across any sector, large or small and irrespective of whether it produces products or is service related. It has already been implemented by more than a million organisations across 175 countries. Unlike many industry or national standards, ISO 9001 is widely recognised (especially by the public sector) both at home and abroad.

Why is ISO 9001 so popular? Why is ISO 9001 so popular?

Quite simply, because the standard has the reputation of being the way that an organisation proves its quality credentials. That’s why ISO 9001 is requested in so many public and private sector tender situations and is so important to become certified, especially in the UK. The British Assessment Bureau’s (BAB) own research in the 2016 Client Satisfaction Survey revealed that ISO 9001 had in fact over-delivered. When asked for their motivation for implementing the standard, 43% of clients said their motivation for ISO 9001 certification was to win more business. Having achieved certification, 62% said ISO 9001 had successfully led them to winning work. A breakdown* of the benefits of ISO 9001 is below:

  • 76% improved internal processes and efficiency76% improved internal processes and efficiency
  • 62% qualified for, or won new business62% qualified for, or won new business
  • 24% could tender for more new business24% could tender for more new business
  • 13% retained contracts with existing clients13% retained contracts with existing clients

Why choose ISO 9001? Why choose ISO 9001?

Because of the demand for ISO 9001 by central government and local authorities, it’s unsurprising that most organisations want to implement ISO 9001 because it gives them a greater chance of winning tenders for contracts. In fact, some organisations say they simply would not have been eligible to tender without it.

Why choose ISO 9001?

10 Reasons to get certified 10 Reasons to get certified

ISO 9001 may be the world’s most popular ISO standard, with over one million certificates issued around the world, but there are still many who aren’t sure of its benefits. Our Top 10 list gives an overview of the main reasons for implementing standards, with the resulting benefits.

  • It increases chances of winning public sector tenders
  • It increases chances of winning private sector contracts
  • It helps your organisation meet legal and regulatory requirements
  • It can lower insurance premiums
  • It improves customer satisfaction
  • Improved operational efficiency
  • It reduces re-work
  • It increases profit margins
  • It can increase employee motivation and participation
  • It promotes continual improvement

How long does certification take? How long does certification take?

  • As you might expect, implementation of ISO 9001 can take longer depending on the size of the organisation
  • You’ll need a designated representative who takes responsibility within the organisation and will drive you to success
  • You don’t have to appoint a designated ‘Quality Manager’; just someone who is the main co-ordinator
  • In most cases, the principles of ISO 9001 will soon become integrated within the organisation
  • Before you know it, the processes in ISO 9001 will just become the way you do things
  • For most organisations, the process will take 3 – 6 months from the first visit to the awarded certificate

ISO 9001 History ISO 9001 History

Read a brief history of ISO 9001, from its early routes at the midpoint of the 20th century, to the flourishing system it is today.

1960s

Formalised quality assurance originally came from the Defence Industry’s need for standards. For example, to supply the Ministry of Defence (MoD) a company had to write up its procedure for making its product, have the procedure inspected by the MoD and then ensure that its workers followed the published procedures.

The idea of quality assurance spread beyond the military and in 1966, the UK Government led the first national campaign for quality and reliability with the slogan “Quality is everyone’s business.” However, by this time, suppliers were being assessed by any number of their customers and it was widely recognised that such duplication of effort was a chronic waste of time and money. Progress was finally made in 1969, when a UK Government committee report on the subject recommended that suppliers’ methods should be assessed against a generic standard of quality assurance.

1970s

In 1971, the British Standards Institute (BSI) published the first UK standard for quality assurance (BS 9000), which was developed for the electronics industry. Then, in 1974, the BSI published BS 5179; Guidelines for Quality Assurance. This led to a shift in the burden of inspection from the customer to the supplier, as quality assurance could be guaranteed by the supplier to the customer through third-party inspection.

Through the 1970’s, the BSI organised meetings with industry to set a common standard, which culminated in the BS 5750 standard in 1979. Key industry bodies agreed to drop their own standards and use BS 5750 instead. The purpose of BS5750 was to provide a common contractual document, demonstrating that industrial production was controlled.

1980s

The ISO 9000 certification standard has evolved over several revisions. The initial 1987 version (ISO 9000:1987) had the same structure as the UK Standard BS 5750, with three ‘models’ for quality management systems, the selection of which was based on the scope of activities of the organisation.

The language of this first version of the Standard was influenced by existing US and other Defence Military Standards, so it was more accessible to manufacturing and was well suited to the demands of a rigorous, stable, factory-floor manufacturing process. With its structure of twenty ‘elements’ or requirements, the emphasis tended to be overly placed on conformity with procedures rather than the overall process of management; which was the original intent.

1990s

The 1994 version (ISO 9000:1994) was an attempt to break from the practices which had somewhat clouded the use of the 1987 standard. It also emphasised quality assurance via preventive actions and continued to require evidence of compliance with documented procedures. Unfortunately, as with the first edition, companies tended to implement its requirements by creating shelf-loads of procedure manuals and become burdened with ISO bureaucracy. Adapting and improving processes could be particularly difficult in such an environment.

2000s

The 2000 version of the standard (ISO 9001:2000) sought to make a radical change in thinking. It placed the concept of process management at the heart of the standard, making it clear that the essential goals of the standard – which had always been about ‘a documented system’ not a ‘system of documents’ – were reinforced. The goal was always to have management system effectiveness via process performance measures.

This third edition makes this more visible and so reduced the emphasis on having documented procedures if clear evidence could be presented to show that the process was working well. Expectations of continual process improvement and tracking customer satisfaction were also made explicit in this revision. A new set of eight core quality management principles, designed to act as a common foundation for all standards relating to quality management, were also introduced; namely:

  • Improved consistency with traceability
  • Enhanced customer focus
  • Focused leadership
  • The involvement of people
  • A system approach to management
  • Continual improvement
  • A factual approach to decision making
  • Mutually beneficial supplier relationships

The fourth edition of the standard (ISO 9001:2008) arrived on November 14th 2008. This revision contains minor amendments only. The aim of this revision is to clarify existing requirements and to improve consistency of approach with other management standards, like ISO 14001:2015.

2010s

During September 2015, a revised version – ISO 9001:2015 – was launched to bring the standard up to date, reflecting latest quality management good practice. Whilst some requirements have been tightened, the standard is now far less prescriptive and has even greater integration with other ISO management standard thanks to a common high-level structure.

ISO 9001 AUDIT CHECKLIST ISO 9001 AUDIT CHECKLIST

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