Customer Service Skills

  • £49.00 + VAT

Welcome to Customer Service Skills

This online course will help hone your customer service skills. Designed to help those in customer handling roles have a better understand of verbal and non-verbal communication.

 

What you will learn:

  • Customer servicing policy
  • Complaints handling
  • How to inspire customer loyalty

 

Quantity

What should I expect from the course?

60 mins

The course is efficient and effective to use and takes between 50 – 60 minutes to complete.

Upon completion you will have an understanding of Customer Service Excellence.

Learning outcomes:

  • Insight in to verbal and non-verbal communication
  • Complaints handling
  • How to reinforce brand values
  • How to inspire repeat business
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